Frequently Asked Questions
Everything you need to know about our magical apparel and accessories.
What is the standard shipping time for North Pole deliveries?
Standard shipping typically takes 3-5 business days within the continental US. During the peak holiday season, we recommend ordering by December 15th to ensure your festive attire arrives before Christmas Eve.
How do I determine the right size for my Scout Elf's clothing?
Our Claus Couture Collection is designed with a 'one size fits most' approach specifically for all official Scout Elves. For human apparel, please refer to our detailed size chart located on each product page.
What is your return policy for holiday apparel?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that seasonal items purchased after December 25th are considered final sale.
Are your garments machine washable?
Most of our cotton-based apparel is machine washable on a cold, gentle cycle. However, we recommend hand washing items with glitter, sequins, or delicate felt accents to maintain their holiday magic.
Do you offer international shipping?
Yes, we ship our fashion collections to many countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless shopping experience.